As a first-world nation renowned for embracing innovation, New Zealand boasts excellent infrastructure and facilities complemented by a strong customer service ethic.
It may be comforting for your visitors to know that New Zealand has a very high standard of tourism services ready to meet their every need. New Zealand has an excellent public health system but it is not free for travellers. Your clients should purchase comprehensive travel insurance before travelling. An increasing number of accommodation providers offer wireless internet (Wi-Fi) in guest rooms.As New Zealand has a world-class infrastructure, you can be confident that your clients will encounter a high standard of services when they visit. From banking to medical services, be assured that New Zealand services rate among the world’s very best. The banking system in New Zealand is both comprehensive and technologically advanced. Many major international banks are represented in New Zealand and there are numerous Automatic Teller Machines (ATMs), often located near banks, at airports, in shopping centres and in some petrol stations. Most ATM cards can be used as long as they have been enabled for international transactions. All major credit cards can also be used in New Zealand. EFTPOS (Electronic Funds Transfer at Point of Sale) is very widely available – in fact, New Zealand has one of the highest rates of EFTPOS use in the world and visitors will find EFTPOS technology in retail outlets more often than not. CurrencySelect EFTPOS allows Visa and MasterCard customers to opt to pay in New Zealand dollars or in their home currency.
New Zealand health services are also of a very high standard, although they are not free for travellers. Advise your clients to purchase comprehensive travel insurance before leaving home. For minor health complaints and over-the-counter medications, visitors should ask for advice at a pharmacy or chemist (the New Zealand equivalent of a drug store). New Zealand’s education system is also world-class and it attracts students from all over the world who are keen to sample the Kiwi lifestyle. Those interested in New Zealand educational opportunities should visit www.newzealandeducated.com. For many, a taste is not enough. If your clients are interested in immigrating to New Zealand, you’ll find a good range of consultants to assist with paperwork, gaining employment, and the logistics of shifting possessions overseas. Suggest that your clients consult the New Zealand Immigration Service for information and advice on immigration requirements.
Information Services
Information is power when it comes to selling New Zealand travel. The nation’s Regional Tourism Organisations are an excellent resource for travel industry professionals.
Regional Tourism Organisations
New Zealand’s network of Regional Tourism Organisations (RTOs) are responsible for promoting their region within New Zealand and abroad. Working closely with Tourism New Zealand, they formulate marketing strategies to raise awareness of their region among consumers, wholesalers, retail travel agents and the media. Most RTOs maintain a website offering information, advice and operator listings, or you can contact them directly for assistance.
i-SITE Visitor Information
Once they arrive in New Zealand, your clients can visit i-SITE Visitor Information Centres at numerous locations throughout the country for information, advice and assistance with bookings. www.i-site.org.nz
Conventions & Incentives New Zealand
Assistance in planning conferences and events is also easy to find. Conventions and Incentives New Zealand offers free assistance with event planning. Visit their websites or contact the relevant regional Convention Bureau. www.conventionsnz.com, www.incentivesnz.com
MAF Biosecurity New Zealand
As an island nation, New Zealand is free of many pests and diseases that afflict other nations. MAF Biosecurity New Zealand is charged with ensuring it stays this way.
A division of New Zealand’s Ministry of Agriculture and Forestry, MAF Biosecurity New Zealand, is responsible for New Zealand’s biosecurity in order to protect the environment from foreign pests and diseases. When arriving in New Zealand, all visitors must declare any items of potential risk and present them for inspection if requested. Ensure your clients are aware of their responsibilities, as failing to declare items of risk may result in an instant fine or prosecution. Some visitors may find the level of biosecurity in New Zealand very different to what they are used to at home. It’s a good idea to remind them that New Zealand has a clean, green environment that must be protected.
Risk items include food of any kind, traditional and herbal medicines, plants and plant products, animals or animal products, equipment used with animals, salt and freshwater products (and items associated with water), sporting and camping equipment, items made of wood, bamboo or straw, and unprocessed wool, feathers or bone.
Tourism New Zealand
Tourism New Zealand is an international agency responsible for marketing New Zealand as a visitor destination through print and advertising campaigns.
Tourism New Zealand’s International Media Programme brings overseas media to New Zealand each year to promote events. Under the 100% Pure New Zealand global campaign, offshore and domestic events are used to promote the country.
The organisation also offers training to overseas trade representatives, including destination and product education, familiarisation trips to New Zealand and public relations activities aimed at travel trade audiences. In addition, Tourism New Zealand also responds to travel trade enquiries. Tourism New Zealand has agencies at locations around the world to provide direct contact in targeted markets, including London, Los Angeles, Sydney, Shanghai, Hong Kong, Tokyo, Singapore, Seoul, Bangkok and Mumbai. www.newzealand.com, www.tourismnewzealand.com
The Life Back Promise
Sitting under the 100% Pure New Zealand brand, the Life Back Promise campaign is designed to help communicate what many American travellers know already – that New Zealand is a soul-satisfying destination that helps travellers get ‘their life back’. Use the Life Back logo on all of your New Zealand collateral, put a feature on your website or send an e-newsletter to your clients. Most of all, make sure your clients know that New Zealand is a life-altering place to visit. www.tourismnewzealand.com
Qualmark Official Quality Mark
“Qualmark allows customers (wholesales, retailers, visitors) to buy with confidence; knowing that a business that has earned the right to use a Qualmark has been through a rigourous assessment process. They can be confident that the business is meeting minimum legal, safety, operational; and facility standards; and alongside the star rating system can make informed decisions about the level of quality and luxury they desire.”
Mark Alderson, Service Delivery Manager, Qualmark
ITOC Inbound Tour Operators Council
A trade association made up of Inbound Tour Operators (Full Members) and their suppliers (Allied Members), ITOC is a link between the suppliers and buyers of New Zealand tourism products.
